Introducing Elite Support Services
90% of all IT issues can now be resolved remotely. As the world and technology change, so should the way you think about your IT support services.
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Why Elite Support is Right for You
Less work for you
With just a click of a button, our engineers will look after any problems, enabling you to get on with what is important to your School or Business.
90% of all issues can be solved instantly and remotely by our engineers. If on-site work is required, we will send an engineer out to resolve the issue.
Why pay more? Full-time on-site support is costly and dated. Having access to a full team of engineers ready at the click of a button for a fraction of the cost is a no-brainer.
Reasons to Choose Elite Support
1. CostsLocal on-site support is very expensive, where most of the on-site support costs are taken up by the technician salary. With our Elite Support Bronze, Silver and Gold tiers, we can keep the cost down as your support will be provided by a collective team of specialists.
2. ReliabilityAnything can happen to an on-site support technician causing unforeseen disruption to a support service, this does not happen with our Elite support service team who can provide support throughout the year.
3. ProductivityWhen critical IT incidents arise why wait for the next technician site visit, with Elite Services you can get support straight away by contacting our central service team, who will troubleshoot the problem remotely or in the unlikely scenario the incident cannot be resolved remotely a site visit will be scheduled.
4. FlexibilitySupport is now not just needed for a physical location but required for any location where your staff work. With Elite Services your staff will have access to our service team wherever they are working from.
5. EfficiencyTechnology is moving more and more to the cloud where traditional on-premises support tasks can now be undertaken remotely and resolved more efficiently. Our Elite support service team backed up with direct support from Microsoft, Google and other industry leading suppliers.
Enhance your Elite Support Service
Do you want more than just IT support and instead require a trusted partner to proactively manage your IT systems, taking your IT pains away?Consider enhancing your Elite Support Service package with our Platinum Service upgrade, our highest level service, where we take out the stress of managing your IT estate with dedicated 1:1 account management, IT strategic planning and Change Management for upgrading or implementing new systems. Everything included in a single annual price.
Don't Just Take Our Word For It...
The services that we purchase are managed to an exemplary standard
The services that we purchase are managed to an exemplary standard. Being a school when ICT problems arise they need to be dealt with immediately so you have to have daily support and working with Levett Consultancy is very easy. We have a number of services through Levett Consultancy and we find the staff and organisation very approachable, they deal with any issues or problems immediately and if we require any new equipment we have a quote from them the same day.
Joan Kearns - Business Manager