How we performed in 2020

Joanne LevettNews

2020 was very challenging and I’m sure a massive learning curve for everyone. It has been anything but normal; we found new ways to work, keep in touch, and continue doing what we love, mostly online. We are extremely proud to be supporting the NHS, School, and many businesses through this current pandemic and beyond.

Considering the year we have all had, we are pleased to share this summary below of how our year went.

A Big Welcome to New Customers
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+ 34 Schools and Multi-Academy Trusts
+ 21 Business
All joined the Levett Consultancy Family this year!

Our Most Popular Services
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  1. Elite Support
  2. Cloud Support

Our ever-popular Elite service has always been a crowd favourite, but this year newcomer Cloud Support has been a real head-turner for only £500 a year.

Our Staff Continued to Deliver
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Over 11,600 Tickets were logged in 2020 and 97% of these logged tickets were resolved within customer service level agreements targets.

Our Customers are Happy
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Our support teams worked throughout the entire year, continually helping our customers during these difficult times, earning them a huge 92% excellent customer satisfaction rating for 2020