ICT Support Servicesfor Schools & Businesses
IT support services designed by our customers for customers
We understand that things can go wrong and this can have a negative effect on your establishment. Based on over 10 years providing support to schools and businesses, we have designed an IT support services range that caters for all customers at affordable prices. All of our support services are delivered using the International Service Management Standard for IT service management ensuring customers get a great support experience. Don’t just take our word for it, see what our customers have to say about our services here.
Elite Technical Support ServicesOur centrally managed ICT support services supporting your organisation anywhere from the UK
What is Elite SupportA support service designed to meet the challenges of the fast-changing technology world and want peace of mind when hardware, software or cloud problems occur, you can simply request support from us. Elite support services can reduce customer downtime and the requirements for an onsite support technician, saving everyone time and money. Our support service is based on Micro, Bronze, Silver and Gold tier levels designed to fit your organisation requirements.
How Elite Support WorksMicro and bronze-level services provide you with access to our experienced UK based service desk team to remotely troubleshoot and resolve logged incidents. By upgrading to silver or gold, you will get everything in our bronze level service, plus we also will provide you with scheduled on-premises health checks. However, regardless of the service level chosen if an incident cannot be fixed remotely, an engineer will be scheduled to visit your organisation to resolve the issue.
Best of class fully managed IT support service for your organisation all year long
Platinum Service is an add-on to our Elite Support services enhancing your chosen support service, where we work with your leadership team as your trusted ICT partner. This enhancement is a discounted service that includes change and project management, access to technical consultants, professional development training for your staff and invitations to our special events. Furthermore, by upgrading to Platinum we will also create and update annually a personal technical improvement and refresh plan, giving you a fully rounded high-level ICT service all year long.