ICT Support Services

for Schools & Businesses

At Levett Consultancy we understand that things can go wrong and this can have a negative effect on your establishment, with this in mind we provide a number of ICT support services from remote assistance to scheduled on-site support. Each of our technical support services can be tailor-made to your requirements and budget. All of our Technical Support services are delivered using ITIL v3 methodology the International Service Management Standard for ICT service management. Don’t just take our word for it, see what our customers have to say about our services here.

Elite Technical Support Services

Our centrally managed ICT support services supporting your organisation anywhere from the UK

Elite support service

What is Elite Support

A support service designed to meet the challenges of the fast-changing technology world and want peace of mind when hardware, software or cloud problems occur, you can simply request support from us. Elite support is provided to organisations wanting a direct managed support service or simply supplement their own in-house IT team. Elite support is offered as a tiered service based on Micro, Bronze, Silver and Gold levels to fit your organisation requirements.

How Elite Support Works

Micro and bronze-level services provide you with access to our experienced UK based service desk team to remotely troubleshoot and resolve logged incidents. By upgrading to silver or gold, you will get everything in our bronze level service, plus we also will provide you with scheduled on-premises health checks. However, regardless of the service level chosen if an incident cannot be fixed remotely, an engineer will be scheduled to visit your organisation to resolve the issue.

Cloud Support

Dedicated support for Google and Microsoft cloud platforms

Cloud support service

Cloud Support is our dedicated support for Google Cloud and Microsoft 365 providing your organisation with access to our experienced UK based service desk team to troubleshoot and resolve logged cloud platform incidents. As of official partners of Google and Microsoft, Levett Consultancy is able to offer best of class support for these cloud technologies so your organisation gets a great experience from using Google Cloud and Microsoft 365 platforms.

Platinum Services

Best of class fully managed IT support service for your organisation all year long

Image

Platinum Service is an add-on to our Elite Support services enhancing your chosen support service, where we work with your leadership team as your trusted ICT partner. This enhancement provides your organisation with access to British Computing Society (BCS) technical consultants, change and project management, professional development training for your staff and invitations to special events. Furthermore, our BCS experienced technical consultants will create detailed annual technical improvement and refresh plans giving you a fully rounded high-level ICT service all year long.

Bespoke Support

Create your own ICT support service to fit your organisation needs

Bespoke support

For any organisation regardless of size that wants something a little different from our Elite, Cloud or Platinum services. We are able to provide a fully customised support experience, where we can combine any of our support services and products into a custom-designed service package that fits your organisation requirements. Contact our Business Team who will be happy to discuss creating a dedicated customised package for your organisation.

Contact us to today to discuss your requirements