ICT Support Services

for Schools & Businesses

IT support services designed by our customers for customers

We understand that things can go wrong and this can have a negative effect on your establishment. Based on over 10 years providing support to schools and businesses, we have designed an IT support services range that caters for all customers at affordable prices. All of our support services are delivered using the International Service Management Standard for IT service management ensuring customers get a great support experience. Don’t just take our word for it, see what our customers have to say about our services here.

Elite Technical Support Services

Our centrally managed ICT support services supporting your organisation anywhere from the UK
Elite support service

What is Elite Support

A support service designed to meet the challenges of the fast-changing technology world and want peace of mind when hardware, software or cloud problems occur, you can simply request support from us. Elite support services can reduce customer downtime and the requirements for an onsite support technician, saving everyone time and money. Our support service is based on Micro, Bronze, Silver and Gold tier levels designed to fit your organisation requirements.

How Elite Support Works

Micro and bronze-level services provide you with access to our experienced UK based service desk team to remotely troubleshoot and resolve logged incidents. By upgrading to silver or gold, you will get everything in our bronze level service, plus we also will provide you with scheduled on-premises health checks. However, regardless of the service level chosen if an incident cannot be fixed remotely, an engineer will be scheduled to visit your organisation to resolve the issue.

Platinum Services

Best of class fully managed IT support service for your organisation all year long

Platinum Service is an add-on to our Elite Support services enhancing your chosen support service, where we work with your leadership team as your trusted ICT partner. This enhancement is a discounted service that includes change and project management, access to technical consultants, professional development training for your staff and invitations to our special events. Furthermore, by upgrading to Platinum we will also create and update annually a personal technical improvement and refresh plan, giving you a fully rounded high-level ICT service all year long.

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Cloud Support

Dedicated support for Google and Microsoft cloud platforms
Cloud support service
Cloud Support is aimed at organisations only wanting support for Google Cloud or Microsoft 365. By choosing Cloud support your organisation will get access to our experienced UK based service desk team to troubleshoot and resolve logged cloud platform incidents. As of official partners of Google and Microsoft, Levett Consultancy is able to ensure your organisation gets a great experience from using Google Cloud and Microsoft 365 platforms.

Bespoke Support

Create your own ICT support service to fit your organisation needs
Bespoke support
For any organisation regardless of size that wants something a little different from our Elite, Cloud or Platinum services. We are able to provide a fully customised support experience, where we can combine any of our support services and products into a custom-designed service package that fits your organisation requirements. Contact our Business Team who will be happy to discuss creating a dedicated customised package for your organisation.

Contact us today to discuss your requirements