ICT Support Services

for Education & Businesses

At Levett Consultancy we understand that things can go wrong and this can have a negative effect on your establishment, with this in mind we provide a number of ICT support services from remote assistance to scheduled on-site support. Each of our technical support services can be tailormade to your requirements and budget. All of our Technical Support services are delivered using ITIL v3 methodology the International Service Management Standard for ICT service management. Don’t just take our word for it, see what our customer have to say about our services here.

Remote Support Services

Our centrally managed ICT support services supporting your organisation anywhere

Lite Support

Lite Technical Support Service is designed for organisations that do not require on-site technical support but want peace of mind that when a hardware, software or cloud problem occurs, you can request support. Lite Support is a time-limited service based on either a 20-hour (Lite Support Standard) or 140-hour annual agreement (Lite Support MAX), that provides you with access to our experienced service desk team to remotely troubleshoot and resolve logged incidents.

Cloud Support

Cloud Support is our dedicated support for Google G Suite, Microsoft Office 365 and Home Access Plus+ over a time-limited 10-hour annual agreement. As of official partners of Google and Microsoft and developer support for Home Access Plus+, Levett Consultancy is able to offer best of class support for these cloud technologies so your organisation gets a great experience from using Google G Suite, Microsoft Office 365 and Home Access Plus+.

Premium Support

On-premises and remote support ICT support for your organisation

Premium support service
Premium Support Service provides you with a qualified ICT Technician to work at your premises, along with access to our experienced service desk team to help resolve hardware, software or cloud problems during term-time. All of our Premium support packages are tailored to meet your specific on-site requirements based upon an annual agreement over the 39-week Academic year. All of our ICT Technicians hold an enhanced DBS certificate, that is renewed every three years along with attending safeguarding training.

Platinum Support

Best of class fully managed IT support service for your organisation all year long

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Platinum Support is an upgrade on Premium Support service making this our highest level support service, where we work with your leadership team as your trusted ICT partner. This upgrade from Premium to Platinum provides your organisation with out-of-term support, access to 3rd line technical support, professional development training for your staff and invitations to special events. Furthermore, you will also get access to experienced technical consultants who will create detailed annual technical improvement and refresh plans giving you a fully rounded high-level ICT service all year long.

Bespoke Support

Create your own ICT support service to fit your organisation needs

Bespoke support
For large organisations, Multi Academy Trusts or Federations, we provide bespoke support packages, where we are able to combine our support services into a custom designed service that fits your organisation requirements. Contact our Business Team who will be happy to discuss creating a dedicated bespoke package for your organisation.

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